Local Support & Emergency Care

Comprehensive Support Packages

Gold

24-hour availability for students and their families
Main point of contact for school administration and teachers, via phone and email
Monthly contact with student via zoom or wechat to ensure student success discussing classes and extracurriculars
Written report sent to parents detailing current issues, strengths, weaknesses, etc.
In-person visit with student (3x/year) to ensure they are acclimating to their environment and thriving emotionally and socially
Crisis management and advocacy for students should any problems arise (academically, socially, etc)
Translations of formal report cards, important school notices, tuition deadlines, and student updates sent to parents
Attendance (in person or virtually) at one orientation or parent-teacher conference
Assistance with arrangement of emergency/ short break stays in US
Two airport transfers (within 300 miles)
Priority sign up for supervised trips over school breaks
Guidance sessions 2x/year for college application planning and strategy

Silver

Local emergency contact: ISS will pick up student in emergency or if any issue arises at school requiring departure (suspension, COVID-19, school closure, etc)
Monthly contact with student via skype or wechat to ensure student success
Monthly report sent to parents detailing current issues, strengths, weaknesses, etc.
Attendance virtually or via phone at teacher conferences (2x/year)
Assistance with emergency/ short break stays in US
Priority sign up for supervised trips over school breaks or early arrival in Summer
Guidance session 1x/year for college application planning and strategy

Bronze

Student emergency contact: ISS will pick up student in emergency or if any issue arises at school requiring departure (suspension, COVID-19, school closure, etc.)
Priority sign up for supervised trips over school breaks or early arrival in Summer

Other info

* Costs for accommodation such as Airbnb’s or hotels are to be covered by family

* In the event that a student needs to stay under ISS care for extended period of time, daily fee will be charged which includes meals

* Families must sign a waiver releasing International Student Support from all liability for unexpected/unforeseeable events that may occur off campus or while in ISS care